Why this communication tool is the key to reducing tech-fueled burnout

paper “A crisis in health care: A call to action on physician burnout.” The paper calls to improve interoperability, reform certification standards, increase physician engagement and reduce documentation requirements, Ms. Niblett said.

When asked about their confidence in these EHR improvements, 95 percent of Spok survey participants said they agreed that improving EHR usability would be at least somewhat helpful in mitigating the risk of burnout. Other possible solutions cited by participants included support of mental health treatments (cited by 87 percent of respondents) and the appointment of an executive-level chief wellness officer (72 percent).

How PRMC combats burnout

One way PRMC has worked to decrease clinician burnout is by improving internal communications and streamlining workflows. The 289-bed acute care hospital, which implemented a systemwide Epic EHR in November 2016, has been a Spok customer for more than 20 years. Last year, PRMC formed an innovation partnership with the communication platform vendor that allows its clinicians to offer insights and be more involved in the health system’s technology design processes.

PRMC uses Spok’s care connect platform, which combines the health system’s contact center centralized integrated directory system with its scheduling alarm management secure messaging network to support multimodal paging and real-time communication among all individuals involved in a patient’s care. 

“A robust and fully integrated healthcare communication platform fills the communication and collaboration gaps in the EHR by connecting care teams and systems to improve workflows and deliver information quickly and securely into the hands of those who need to act on it,” Ms. Niblett said.

PRMC’s communication platform has increased staff satisfaction and improved care. The hospital decreased its code blue rate by 70 percent after implementing the Spok Care Connect EHR integration, which helps care teams intervene sooner by notifying them of potential patient deterioration. 

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